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Get Support
Help for Children, Teens and Adults
Book an Appointment
Getting help for bedwetting doesn’t have to mean long waitlists.
Whether you live regionally or are simply juggling a busy schedule, our telehealth consultations make it easier to get the help you need.
Get Support
Help for Children, Teens and Adults
Book an Appointment
Getting help for bedwetting doesn’t have to mean long waitlists. Bedwetting Australia offers in person or telehealth appointments for children, teens, and adults with bedwetting, leaks, or toileting troubles, delivered by qualified Pediatric and Pelvic Health Physiotherapists, all from the comfort of home.
Whether you live regionally or are simply juggling a busy schedule, our telehealth consultations make it easier to get the help you need.
About Telehealth Services
Telehealth appointments are secure, private video calls that let you access expert support from home. We help with a range of bladder and bowel issues, including bedwetting in children, teens, and adults; daytime leaks; constipation; and overactive bladder. Suitable for ages 5 through adulthood, telehealth makes it easier to get the care you need—without travel or long wait times.
Here’s how a telehealth appointment with Bedwetting Australia works:
- Book Your Appointment
Choose the 'telehealth' option and time that suits you using our online booking system via HotDocs. - Receive Your Video Link
We’ll email you a secure, private video link ahead of your session. - Attend Your Telehealth Appointment
Join the call, and we’ll guide you through assessment, education, and your personalised treatment plan.
To get the most out of your telehealth session, please have the following ready:
- A quiet, private space where you can speak freely.
- A laptop, tablet, or smartphone with a working camera and microphone with internet connection.
About Telehealth Services
Here’s how a telehealth appointment with Bedwetting Australia works:
- Book Your Appointment
Choose a time that suits you. - Receive Your Video Link
We’ll email you a secure, private video link ahead of your session. - Complete Your Intake Form
You’ll be asked to complete a short intake form about your or your child’s symptoms. - Attend Your Telehealth Appointment
To get the most out of your telehealth session, please have the following ready:
- A quiet, private space where you can speak freely.
- A laptop, tablet, or smartphone with a working camera and microphone with internet connection.
Fees & Rebates
Telehealth physiotherapy consultations are:
$185 for 60min appointments
$135 for 30min appointments
Deposit
A full pre-authorised payment is required to secure your booking. You can manage this through HotDoc.
Chronic Disease Management (CDM)
If you have a Chronic Disease Management (CDM) plan, you may be eligible for a Medicare rebate under item number 10960. A gap fee will apply. You can learn more on the Medicare website here.
We do not process Medicare claims on your behalf, but we’ll provide a receipt so you can claim via:
- Your Medicare online account (myGov)
- The Express Plus Medicare mobile app
- Post, using a Medicare claim form
Private Health Insurance
If you have private health insurance, you may be able to claim a rebate under physiotherapy extras. Please check with your fund directly. We do not process private insurance claims on your behalf, but we’ll provide a receipt so you can claim. You will need to independently follow the instructions of your insurer.
Cancellation Policy
- Cancellations made more than 48 hours in advance may be refunded or rescheduled.
- Cancellations made within 48 hours will forfeit the full appointment fee.
- Please note that non-attendance may make you ineligible for rebates from Medicare or your insurer.
Fees & Rebates
Telehealth physiotherapy consultations are:
$165 for 60minute appointments
$110 for 30minute appointments
Deposit
A full prepaid deposit is required to secure your booking.
Chronic Disease Management (CDM)
If you have a Chronic Disease Management (CDM) plan, you may be eligible for a Medicare rebate under item number 10960. A gap fee will apply. You can learn more on the Medicare website here.
We do not process Medicare claims on your behalf, but we’ll provide a receipt so you can claim via:
- Your Medicare online account (myGov)
- The Express Plus Medicare mobile app
- Post, using a Medicare claim form
Private Health Insurance
If you have private health insurance, you may be able to claim a rebate under physiotherapy extras. Please check with your fund directly. We do not process private insurance claims on your behalf, but we’ll provide a receipt so you can claim. You will need to independently follow the instructions of your insurer.
Cancellation Policy
- Cancellations made more than 48 hours in advance may be refunded or rescheduled.
- Cancellations made within 48 hours will forfeit the full appointment fee.
- Non-attendance may make you ineligible for rebates from Medicare or your insurer.
Personalised Support for Bedwetting
Our 1:1 Paediatric pelvic health physiotherapy sessions offer personalised and practical help for kids with bedwetting or and toileting concerns.
FAQ
Do I need a referral?
No, you do not need a referral to book a telehealth appointment. However, if you wish to claim a Medicare rebate through a Chronic Disease Management (CDM) plan, you’ll need a valid referral from your GP.
Can I use my phone for the appointment?
Yes. You can use a smartphone, tablet, or computer with a camera and microphone. Just make sure you're in a quiet space with good internet.
What if I miss the appointment?
If you miss your appointment, unfortunately you won’t be eligible for a refund or rebate. We require at least 48 hours’ notice for cancellations or rescheduling.
Do you work with teenagers or adults who wet the bed?
Absolutely. We support older children, teens, and adults with bedwetting, overactive bladder, or nocturnal enuresis. We take a respectful, shame-free approach to care.
What if my child is too shy to speak?
That’s okay, we can begin by speaking with the parent and if and when a child feels ready to engage that is fantastic. Our clinicians are experienced in building rapport with kids at their own pace.
Personalised Support for Bedwetting
Our 1:1 Paediatric pelvic health physiotherapy sessions offer personalised and practical help for kids with bedwetting or and toileting concerns.
Meet Your Therapist
Lisa Moffatt
Physiotherapist - Women's and Pelvic Health
Friendly, understanding, and experienced
Lisa helps children, teens, and adults with bedwetting and toileting issues.
You’ll feel heard and supported, without judgment.
Qualifications:
- Masters of Physiotherapy Practice
- Pelvic Health Foundations
- Physio/ OT Management of Paediatric Bladder and Bowel Disorders
Meet The Team
Lisa Moffatt
Lisa is a dedicated pelvic health physiotherapist that provides evidence-based care for women, men and children of all ages with bladder and bowel concerns.
With a special interest in continence and helping children and adolescents overcome bedwetting and toileting challenges. She enjoys working closely with families to understand the underlying causes of bladder and bowel difficulties and to develop practical, achievable treatment plans. She believes in empowering her patients and their families with knowledge, support, and confidence, and takes a warm, collaborative approach.
When she’s not in the clinic, you’ll find Lisa out in the bush on an amazing adventure.
Xanthe Longhurst
Xanthe is a passionate physiotherapist with a special interest in paediatric pelvic health and childhood continence. She enjoys working closely with children and families to support a wide range of bladder and bowel concerns, including bedwetting, daytime wetting, and constipation.
Xanthe is committed to providing evidence-based, child-friendly care that helps children build confidence and independence in their bladder and bowel habits. She believes in empowering both children and their parents with practical strategies that can be easily integrated into everyday life.
When she’s not in the clinic, you’ll find Xanthe on the ski slopes or cooking up a storm.
