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Get Support
Help for Children, Teens and Adults
Book a Telehealth Appointment
Getting help for bedwetting doesn’t have to mean long waitlists.
Whether you live regionally or are simply juggling a busy schedule, our telehealth consultations make it easier to get the help you need.
Get Support
Help for Children, Teens and Adults
Book a Telehealth Appointment
Getting help for bedwetting doesn’t have to mean long waitlists. Bedwetting Australia offers telehealth appointments for children, teens, and adults with bedwetting, leaks, or toileting issues, delivered by qualified Pediatric and Pelvic Health Physiotherapists, all from the comfort of home.
Whether you live regionally or are simply juggling a busy schedule, our telehealth consultations make it easier to get the help you need.
About Telehealth Services
Telehealth appointments are secure, private video calls that let you access expert support from home. We help with a range of bladder and bowel issues, including bedwetting in children, teens, and adults; daytime leaks; constipation; and overactive bladder. Suitable for ages 5 through adulthood, telehealth makes it easier to get the care you need; without travel or long wait times.
Here’s how a telehealth appointment with Bedwetting Australia works:
- Book Your Appointment
Choose a time that suits you using our online booking system. - Receive Your Video Link
We’ll email you a secure, private video link ahead of your session. - Attend Your Telehealth Appointment
Join the call, and we’ll guide you through assessment, education, and your personalised treatment plan.
To get the most out of your telehealth session, please have the following ready:
- A quiet, private space where you can speak freely.
- A laptop, tablet, or smartphone with a working camera and microphone with internet connection.
About Telehealth Services
Here’s how a telehealth appointment with Bedwetting Australia works:
- Book Your Appointment
Choose a time that suits you. - Receive Your Video Link
We’ll email you a secure, private video link ahead of your session. - Complete Your Intake Form
You’ll be asked to complete a short intake form about your or your child’s symptoms. - Attend Your Telehealth Appointment
To get the most out of your telehealth session, please have the following ready:
- A quiet, private space where you can speak freely.
- A laptop, tablet, or smartphone with a working camera and microphone with internet connection.
Fees & Rebates
We want to make accessing support as affordable as possible.
Telehealth Consultation Fees
Standard Telehealth Consultation — $63.40
Extended Telehealth Consultation — $126.80
$0 OUT OF POCKET
If you have a valid Chronic Disease Management (CDM) referral from your GP, our Short Telehealth Consultation is $0 out of pocket after your Medicare rebate.
The $63.40 consultation fee is taken as a deposit at the time of booking your appointment. We’ll provide you with a receipt so you can submit your Medicare claim and receive the rebate directly from Medicare after your appointment.
Please note that non-attendance make you ineligible for rebates from Medicare.
Chronic Disease Management (CDM)
If you have a valid Chronic Disease Management (CDM) referral from your GP, your Short Telehealth Consultation there is no out-of-pocket cost for your appointment.
For Standard and Extended Telehealth Consultations, a Medicare rebate may still apply, however there will be a gap payment between the Medicare rebate and the consultation fee.
If the patient has reached the Medicare Safety Net threshold, you may be eligible for a higher Medicare benefit. This may reduce your out-of-pocket cost for longer consultations.
The Medicare rebate is under item number 10960. You can learn more on the Medicare website here.
How to Claim Your Medicare Rebate
After your appointment, we’ll provide you with a receipt containing the information you need to make your Medicare claim.
You can submit your claim through:
- Your Medicare online account (myGov)
- The Express Plus Medicare mobile app
- Post, using a Medicare claim form
Once Medicare processes your claim, your rebate will be paid directly into the bank account you have registered with Medicare.
Please ensure you have a valid Chronic Disease Management (CDM) referral from your GP before your appointment if you intend to claim a Medicare rebate.
Private Health Insurance
If you have private health insurance, you may be able to claim a rebate under physiotherapy extras. Please check with your fund directly. We do not process private insurance claims on your behalf, but we’ll provide a receipt so you can claim. You will need to independently follow the instructions of your insurer.
NDIS
We welcome self-managed and plan-managed NDIS participants. As we are not an NDIS-registered provider, we cannot bill the NDIA directly. Participants will need to pay the consultation fee when booking and after the appointment receive a receipt to claim through their NDIS plan or submit the receipt to their plan manager for reimbursement.
DVA
If you are a DVA participant, thankyou for your service. Please contact us directly to arrange your appointment, as we will need your DVA details and any relevant referral information before booking.
Cancellation Policy
- Cancellations made more than 48 hours in advance may be refunded or rescheduled.
- Cancellations made within 48 hours will forfeit the full appointment fee.
- Non-attendance may make you ineligible for rebates from Medicare or your insurer.
Fees & Rebates
We want to make accessing support as affordable as possible.
Telehealth Consultation Fees
Standard Telehealth Consultation — $63.40
Extended Telehealth Consultation — $126.80
$0 OUT OF POCKET
If you have a valid Chronic Disease Management (CDM) referral from your GP, our Short Telehealth Consultation is $0 out of pocket after your Medicare rebate.
You will pay the $63.40 consultation fee at the time of booking your appointment. We’ll provide you with a receipt so you can submit your Medicare claim and receive the rebate directly from Medicare.
Please note that non-attendance make you ineligible for rebates from Medicare.
Chronic Disease Management (CDM)
If you have a valid Chronic Disease Management (CDM) referral from your GP, your Short Telehealth Consultation there is no out-of-pocket cost for your appointment.
For Standard and Extended Telehealth Consultations, a Medicare rebate may still apply, however there will be a gap payment between the Medicare rebate and the consultation fee.
If the patient has reached the Medicare Safety Net threshold, you may be eligible for a higher Medicare benefit. This may reduce your out-of-pocket cost for longer consultations.
Chronic Disease Management (CDM)
After your appointment, we’ll provide you with a receipt containing the information you need to make your Medicare claim.
You can submit your claim through:
- Your Medicare online account (myGov)
- The Express Plus Medicare mobile app
- Post, using a Medicare claim form
Once Medicare processes your claim, your rebate will be paid directly into the bank account you have registered with Medicare.
Please ensure you have a valid Chronic Disease Management (CDM) referral from your GP before your appointment if you intend to claim a Medicare rebate.
Private Health Insurance
If you have private health insurance, you may be able to claim a rebate under physiotherapy extras. Please check with your fund directly. We do not process private insurance claims on your behalf, but we’ll provide a receipt so you can claim. You will need to independently follow the instructions of your insurer.
NDIS
We welcome self-managed and plan-managed NDIS participants. As we are not an NDIS-registered provider, we cannot bill the NDIA directly. Participants will need to pay the consultation fee when booking and after the appointment receive a receipt to claim through their NDIS plan or submit the receipt to their plan manager for reimbursement.
DVA
If you are a DVA participant, thankyou for your service. Please contact us directly to arrange your appointment, as we will need your DVA details and any relevant referral information before booking.
Cancellation Policy
- Cancellations made more than 48 hours in advance may be refunded or rescheduled.
- Cancellations made within 48 hours will forfeit the full appointment fee.
- Non-attendance may make you ineligible for rebates from Medicare or your insurer.
Personalised Support for Bedwetting
Our 1:1 Paediatric pelvic health physiotherapy sessions offer personalised and practical help for kids with bedwetting or and toileting concerns.
FAQ
Do I need a referral?
No, you do not need a referral to book a telehealth appointment. However, if you wish to claim a Medicare rebate through a Chronic Disease Management (CDM) plan, you’ll need a valid Chronic Disease Management referral from your GP.
Can I use my phone for the appointment?
Yes. You can use a smartphone, tablet, or computer with a camera and microphone. Just make sure you're in a quiet space with good internet.
What if I miss the appointment?
If you miss your appointment, unfortunately you won’t be eligible for a refund or rebate. We require at least 48 hours’ notice for cancellations or rescheduling.
Do you work with teenagers or adults who wet the bed?
Absolutely. We support older children, teens, and adults with bedwetting, overactive bladder, or other bladder or bowel problems. We take a respectful, shame-free approach to care.
What if my child is too shy to speak?
That’s okay, we can begin by speaking with the parent and if and when a child feels ready to engage that is fantastic. Our clinicians are experienced in building rapport with kids at their own pace.
Personalised Support for Bedwetting
Our 1:1 Paediatric pelvic health physiotherapy sessions offer personalised and practical help for kids with bedwetting or and toileting concerns.
